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FREQUENT QUESTIONS
ORDER STATUS
Following the confirmation of each order, you can find the expected delivery date in your Customer Account. For further information or changes to the shipping address, write to ordini@dominiciprolab.it
RETURNS AND REFUNDS
13. Right of withdrawal
13.1 The User has the right to withdraw from the contract, without indicating the reasons, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day of conclusion of the Contract or from the day on which the User or a third party designated by the User, other than the carrier, acquires physical possession of the products. If the User has purchased multiple products with a single order, the withdrawal period expires after 14 (fourteen) days from the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the latest product.
13.2 To exercise the right of withdrawal, the User is required to clearly declare his/her opinion
intention to withdraw from this Contract by informing the Company by writing to ordini@dominiciprolab.it
13.3 To comply with the withdrawal deadline, it is sufficient for the User to send the relevant communication
to exercise the right of withdrawal before the withdrawal period expires. Upon receipt of the withdrawal request, the Company will promptly communicate to the User via email a confirmation of
receipt.
13.4 In the event of withdrawal, the User will be reimbursed for all payments made to the Company, except for delivery costs resulting from the User's possible choice of a means of delivery other than the least expensive means of standard delivery offered by the Company, without undue delay and in any case no later than 30 (thirty) days from the day on which the Company was informed of the User's decision to withdraw from the Contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not incur any costs as a consequence of such reimbursement.
13.5 Unless the Company has offered to itself collect the products subject to the exercise of the right of withdrawal by the User, the User is required to return or deliver the products to the Company or to the agreed couriers without undue delay and in any case within 30 (thirty) days from the day on which the User communicated to the Company his withdrawal from the Contract. The deadline is considered respected if the User sends back the products before the expiry of the period of 14 (fourteen) days. The costs of returning the products are borne by the User, unless the Company has at its discretion agreed in writing to bear such costs. The Company may suspend the reimbursement of the price of the products until they are received or until the User demonstrates that he has sent the products back, whichever is earlier.
13.6 The User is required to return the products in an intact state and with original labels not removed. The packaging of the products must be accurate, in order to protect the original packaging from damage, writing or labels.
SHIPPING INFORMATION
9. Shipping and delivery of products
9.1 The products purchased on the Website are delivered to the shipping address indicated by the User when registering on the Website or purchasing the product. The delivery of the products is carried out via affiliated couriers.
9.2 Upon delivery of the products to the courier, the User receives a confirmation communication via email from the Company, which expressly indicates the name of the courier used, the estimated delivery times and the tracking code, which will allow the User to constantly monitor the shipment ("Shipping Confirmation"). The shipping date of the products coincides with the date on which the products are entrusted to the courier responsible for their delivery.
9.3 Product delivery times and costs vary depending on the destination countries and the shipping methods chosen.
9.4 The Company may deliver the products ordered in the same order by partial deliveries, provided that the products can be used separately. In this case, the Company bears the additional shipping costs related to such deliveries. In any case, partial delivery is considered valid and does not give the User the right to refuse delivery or obtain compensation or compensation.
9.5 Upon delivery of the product, the User is required to check that:
(i) the number of packages corresponds to that resulting from the transport documents e
(ii) the packaging is intact and without signs of damage, tampering or alteration. If this check is not successful, the User must immediately make the appropriate complaints to the courier, rejecting the product or accepting it with written reservation on the transport document. Furthermore, the User must inform the Company of the incident by contacting Customer Service no later than 8 (eight) days from the date of delivery of the product.